The Kupongo browser add-on offers users an effortless way to access coupons and voucher codes. This add-on displays available coupons and voucher codes when users visit a site. Your primary role will be to assist users with any queries or issues related to the Kupongo add-on, ensuring they have a seamless experience.

(Fully remote required) £35,000.00 – £55,000.00 / year, Full-time/ Part-time

We are seeking a highly motivated, empathetic, and reliable individual to join our team as a Customer Service Representative. In this role, you will be responsible for addressing user inquiries, resolving issues, and providing information about our services. You will collaborate with various departments to ensure users receive timely and accurate responses. If you possess excellent communication, problem-solving, and organizational skills, we encourage you to apply for this exciting opportunity. We provide full remote training to ensure you have the necessary skills and knowledge to excel in this role.

Training and Support:

We are committed to your success in this role and will provide comprehensive remote training to equip you with the necessary skills and knowledge to excel as a Customer Service Representative. Our supportive training program is designed to ensure you feel confident and well-prepared for your responsibilities, fostering a culture of continuous learning and improvement.

Key Responsibilities:

• Address user inquiries and concerns promptly and professionally.
• Provide accurate information about our services, including the Kupongo browser add-on.
• Collaborate with different departments to ensure users receive timely and accurate responses.
• Maintain the confidentiality of sensitive user information, adhering to strict data protection policies and guidelines.
• Identify, analyze, and report recurring user issues, working closely with relevant teams to address and resolve them.
• Assist in the development and implementation of customer service best practices, policies, and procedures.
• Continuously monitor customer feedback and suggestions, identifying opportunities for service improvement.
• Participate in cross-functional projects and initiatives, providing customer service insights and expertise as required.

Qualities and Skills:

• Strong interpersonal skills, with the ability to empathize with and understand user concerns.
• Excellent time management and organizational skills.
• Effective written and verbal communication skills.
• Ability to work independently and as part of a team.
• Solid understanding of customer service best practices and principles.
• Adaptability and flexibility, with the capacity to quickly learn about new services and features.

Working Conditions:

As a Customer Service Representative, you will primarily communicate with users through various channels, including email, chat, and phone. This role may require you to work extended hours during peak periods or to meet user demand. Regular communication with team members and stakeholders will be required, necessitating strong interpersonal skills and a commitment to effective collaboration.

Benefits:

• Competitive salary package, commensurate with skills and experience.
• Comprehensive benefits package, including health, dental, and vision coverage.
• Generous paid time off policy.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

Equal Opportunity Employer:

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals.

Join our team as a Customer Service Representative and play a pivotal role in ensuring user satisfaction. Apply now and become a part of our dynamic, user-focused team. With our comprehensive remote training program, you will be fully prepared to excel in this position. Your work-life balance will be valued, with no weekend work required. We look forward to welcoming you to our team and supporting your journey to success.

How to get a job in customer service

Are you good with people? Do you find yourself wanting to help others accomplish their goals and tasks? Well, customer service may be a career path for you. This style of job ranges from answering phone calls in an office to getting out in the field and dealing with customers firsthand. If you really want to get into this career you will have to make sure you follow these few tips. Looking for the right position is the first thing to do. Some positions will require prior experience in things like sales but most will require more skills than anything else.

Being able to operate Microsoft Office and properly email customers. You will also want to look for positions that work with your schedule and whether or not you’ll be in an office or working from home. The next thing you will want to do is create a CV if you don’t already have one. This will show your skills and experience to show what you can and can’t do....continue reading